Compro Comprehensive Services - Support
Hardware Maintenance
Total System Support (TSS)
Standard Hardware Support (SHS)
Premier Hardware Support (PHS)
Remote Hardware Support (RHS)
Mature Hardware Support (MHS)
Total System Support (TSS) - Available for LCRS products only
Configuration Management (CM)
Technology Obsolescence Protection (TOP)
Guaranteed Long-Term Support (GLTS)
* Available for LCRS products only
Features:
Hardware Support Services
- Labor
- Call Management Center (CMC)
- Priority Response to all Trouble Calls
- Remote Diagnosis/Telephone Consultations
- Single Point-of Contact @ 1-800-936-2673
- Material
- Remote Exchange with Optional Advance Exchange
- Optional Logistics Support Programs
- Information
- Field Change Notices
- Peripheral Change Notices
- Technical Support Bulletins
Software Update Service
- Labor
- Phone support from Compro Engineers (8 am- 5 pm EST, Monday - Friday)
- Advisory and Remedial Software Support
- Electronic Access to software databases
- Material
- CD-ROM Media for Update Distribution
- Information
- Software and Documentation Updates as Released
TSS is offered for the first year with a 40% discount as a credit for the product warranty. Subsequent years TSS is available at list price.