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  • brettr
  • (1 posts)

I've tried emailing support and get zero replies.  I'm using WWWBackup 3.5 and it isn't working anymore.  I get this popup:

Cannot access DriveHQ.com, please make sure you are connected to the Internet.

Can anyone at DriveHQ help?


7/18/2007 4:43:26 PM

  • DriveHQ Webmaster
  • (1098 posts)
Subject: Re: No support

Hi, sorry for that. Usually you should receive a reply in a couple hours. If you don't receive a reply, please try to send another email using a different email account. Note we receive thousands of spam emails everyday, so we have to turn on spam filters; and your email might have been filtered.

For your issue, please do this:

(1) Upgrade to our latest version DriveHQ Online Backup 3.8, Build 244 from:

http://www.drivehq.com/backup/

(2) If it still doesn't work, please make sure you don't have anti-virus software or network security software that has blocked it. Also make sure cookie is enabled.

 


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7/18/2007 7:16:42 PM

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