1. If I am inactive for how long will my account be deleted?

2. If I don't access my account via website, but I access via SFTP connection, is my account counts as activity?

3. Any limit for SFTP file access like Daily Usage, Speed Limit, ...?

Thank you for your inquiry. DriveHQ is one of the largest FTP/SFTP Hosting service providers. We have a step-by-step tutorial video:

https://youtu.be/iGdBX4F1e-w

>>> 1. If I am inactive for how long will my account be deleted?

For free service members (only): our service agreement states that you must log in at least once every 3 months. In practice, you should log in at least once / year. 

>>> 2. If I don't access my account via website, but I access via SFTP connection, is my account counts as activity?

Yes. You can log in from DriveHQ FileManager, WebDAV Drive Mapping, DriveHQ Team Anywhere remote desktop, DriveHQ Online Backup, or our mobile apps.

>>> 3. Any limit for SFTP file access like Daily Usage, Speed Limit, ...?

Important Note: The FTP/FTPS/SFTP hosting service is not included in our free plan and personal service plans. You can use a free account or personal account to try our FTP service. But it is very limited. For long term use, or if it is for business, please order a low-cost Business Basic plan. For personal use, or for non-profit organizations, we can offer a special discount. Please send an email to DriveHQ support first.

If you have a business subscription, then there is generally no special FTP/SFTP usage limit. You could be limited by your account's max storage and max monthly download bytes limit. Very few users hit any limit. If you are concerned about it, please email us with your specific requirements.

Please visit the FTP Features page for more info.

 Hi DriveHQ support,

Thanks for answering.

Based on the answer of question 2, if I access my drive via SFTP access every day, my account won't be deleted?

I known the limit lf Free plan, but I want to ask the specific limitations?

I am a personal use, but I not a non-profit organization, I'm only a pupil what to transfer file from PC to Tablet and vice versa. If you can help me with this case, I am very grateful to you for that, I will email you as soon as possible I can.

If you are a personal user, I recommend using DriveHQ FileManager or WebDAV Drive Mapping, both programs are far better and easier than FTP or SFTP, and you can use DriveHQ's free basic service which includes 5GB of free cloud storage, plus our client software such as DriveHQ FileManager (available on Windows, MAC, iOS and Android), WebDAV Drive Mapping Tool, DriveHQ Online Backup and DriveHQ Team Anywhere.

DriveHQ FileManager has very powerful features such as: Upload/download large files & folders with drag-n-drop; directly edit cloud files and save back to the cloud; create multiple sync tasks to sync different local folders with different cloud folders; advanced folder sharing with granular access control, etc.

You can also use DriveHQ.com website for uploading, downloading and sharing files. Please visit www.DriveHQ.com and click Software for more info. If you must use FTP/SFTP, sorry it is a business feature. A business subscription is required. If interested, you can order the lowest business basic plan, or send an email to "sales at DriveHQ.com". They might be able to offer you a special discount.

If you want to use our service for storing or backing up IP camera / NVR footage, then you must use our CameraFTP.com service.