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  • pennkidder
  • (3 posts)

 I have searched and cannot locate a way to actually contact support for this service. Does it exist? or do they just take your money and your on your own?


2/23/2017 1:51:18 PM

  • CameraFTPSupport
  • (159 posts)
Subject: Re:Is there any type of support for paying customers?

I am not sure how you searched, but the Contact link is right at the bottom of every webpage. In case you still cannot find it, it is:

https://www.drivehq.com/about/Contacts.aspx     Note: CameraFTP is a subsidiary of DriveHQ Inc.

We have a lot of camera setup guide documents. We recommend reading these documents before contacting us. In general, CameraFTP can only help you on service related issues. We can offer very limited support on your IP cameras / DVRs as we are not a camera manufacturer.

 


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2/23/2017 2:01:14 PM

  • pennkidder
  • (3 posts)
Subject: Re:Is there any type of support for paying customers?

 My cameras work. The service doesn't. When I click on Contact, I get a 500 error.


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2/23/2017 2:03:50 PM

  • CameraFTPSupport
  • (159 posts)
Subject: Re:Is there any type of support for paying customers?

 Penkidder, 

Sorry to hear you are experiencing difficulties navigating our site. We have double checked all our pages and have confirmed that everything is accessible, so any error you are receiving would be device or network specific. Please reach out to us at support@cameraftp.com if you need further assistance. 

 

Best,
CameraFTP Support
www.CameraFTP.com
 


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2/23/2017 2:20:57 PM

  • pennkidder
  • (3 posts)
Subject: Re: Is there any type of support for paying customers?

User: CameraFTPSupport  -  2/23/2017 2:20:57 PM

 Penkidder, 

Sorry to hear you are experiencing difficulties navigating our site. We have double checked all our pages and have confirmed that everything is accessible, so any error you are receiving would be device or network specific. Please reach out to us at support@cameraftp.com if you need further assistance. 

 

Best,
CameraFTP Support
www.CameraFTP.com
 

I must be getting old. 27 years workig with computers will do that. 


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2/23/2017 2:29:26 PM

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