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  • eamonnjconnolly
  • (1 posts)

 Recently CameraFTP Viewer has stopped being able to show video.  When I select the camera the viewer window opens but only shows a blank grey screen. I can view the video perfectly from A PC or even in the safari browser. Is there a problem with the current version of the iOS app?  Thanks


8/27/2017 2:10:19 AM

  • CameraFTPSupport
  • (159 posts)
Subject: Re:CameraFTP Viewer iOS no longer able to show video

  Thanks for reaching out to us eamonnjconnolly.

It is odd to hear that some devices are playing video back correctly while other devices/platforms are not. It looks like there is an issue with your account regarding available licenses. You have purchased 1 camera license, yet you have two folders created. This could certainly cause issues with upload or playback, so please be sure to either delete one camera folder or order a second subscription to support both cameras. 

To confirm the core issue you are reporting, you say that only the iOS viewer application is having a problem? Have you already tried restarting the device or re-installing the viewer app? Please email our support team directly so we can help you troubleshoot more comprehensively: support@cameraftp.com

 

Thank You,
CameraFTP Support
www.CameraFTP.com


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8/28/2017 9:44:42 AM

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